Technology Archive

  • Companies don't "do" Social because they ultimately care about what their customers think. They "do" it because happy, engaged, evangelic customers contribute to the bottom line of the company while angry, disrespected, disinterested customers can kill the bottom line. The Enterprise is engaged in Social because Social is good for the Enterprise.

    Social Memo to the Enterprise

    Companies don't "do" Social because they ultimately care about what their customers think. They "do" it because happy, engaged, evangelic customers contribute to the bottom line of the company while angry, disrespected, disinterested customers can kill the bottom line. The Enterprise is engaged in Social because Social is good for the Enterprise.

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  • How does one sell something that doesn't really exist in the physical world? Well you attach some sort of value to the thing. You establish a scenario under which, when used properly, the IT service will produce a cost savings or avoidance, or open a new line of revenue for your business. The IT service has to have dollars associated with it in order for the sell to even be possible. Hopefully they're not red numbers. That makes it even harder.

    The Canonical WSDL Portal

    How does one sell something that doesn't really exist in the physical world? Well you attach some sort of value to the thing. You establish a scenario under which, when used properly, the IT service will produce a cost savings or avoidance, or open a new line of revenue for your business. The IT service has to have dollars associated with it in order for the sell to even be possible. Hopefully they're not red numbers. That makes it even harder.

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  • A comprehensive architecture that is made up of things like mission, vision, goals, objectives, requirements, roles, activities, capabilities, services, technical components and yes, physical components is a holistic thing. It is something we bake, not something served up in piecemeal ingredients. We don't eat flour and call it bread just because everyone around us happens to be an expert in flour.

    Architecture is Not: Infrastructure

    A comprehensive architecture that is made up of things like mission, vision, goals, objectives, requirements, roles, activities, capabilities, services, technical components and yes, physical components is a holistic thing. It is something we bake, not something served up in piecemeal ingredients. We don't eat flour and call it bread just because everyone around us happens to be an expert in flour.

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  • On the back of my comments regarding metrics, a natural question arises. Namely, provided you are able to identify the correct measurements to take in the course of assessing the success or failure of any particular program, what is there to be said about interpretation of those measurements?

    Avoiding Cost-Avoidance

    On the back of my comments regarding metrics, a natural question arises. Namely, provided you are able to identify the correct measurements to take in the course of assessing the success or failure of any particular program, what is there to be said about interpretation of those measurements?

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  • The people who like to create solutions are typically not the best equipped to fully understand the context of the problem. They are structured by nature to take action, to find a way around the obstacle. Their gaze is fixed on the end result, the grand design of what will be in the future state. With this horizon-centric, forward looking perspective, the original purpose for the effort is usually sidelined.

    A Goat, A Rope and a Gonkulator

    The people who like to create solutions are typically not the best equipped to fully understand the context of the problem. They are structured by nature to take action, to find a way around the obstacle. Their gaze is fixed on the end result, the grand design of what will be in the future state. With this horizon-centric, forward looking perspective, the original purpose for the effort is usually sidelined.

    Continue Reading...