IT in General Archive

  • Companies don't "do" Social because they ultimately care about what their customers think. They "do" it because happy, engaged, evangelic customers contribute to the bottom line of the company while angry, disrespected, disinterested customers can kill the bottom line. The Enterprise is engaged in Social because Social is good for the Enterprise.

    Social Memo to the Enterprise

    Companies don't "do" Social because they ultimately care about what their customers think. They "do" it because happy, engaged, evangelic customers contribute to the bottom line of the company while angry, disrespected, disinterested customers can kill the bottom line. The Enterprise is engaged in Social because Social is good for the Enterprise.

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  • How does one sell something that doesn't really exist in the physical world? Well you attach some sort of value to the thing. You establish a scenario under which, when used properly, the IT service will produce a cost savings or avoidance, or open a new line of revenue for your business. The IT service has to have dollars associated with it in order for the sell to even be possible. Hopefully they're not red numbers. That makes it even harder.

    The Canonical WSDL Portal

    How does one sell something that doesn't really exist in the physical world? Well you attach some sort of value to the thing. You establish a scenario under which, when used properly, the IT service will produce a cost savings or avoidance, or open a new line of revenue for your business. The IT service has to have dollars associated with it in order for the sell to even be possible. Hopefully they're not red numbers. That makes it even harder.

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  • A comprehensive architecture that is made up of things like mission, vision, goals, objectives, requirements, roles, activities, capabilities, services, technical components and yes, physical components is a holistic thing. It is something we bake, not something served up in piecemeal ingredients. We don't eat flour and call it bread just because everyone around us happens to be an expert in flour.

    Architecture is Not: Infrastructure

    A comprehensive architecture that is made up of things like mission, vision, goals, objectives, requirements, roles, activities, capabilities, services, technical components and yes, physical components is a holistic thing. It is something we bake, not something served up in piecemeal ingredients. We don't eat flour and call it bread just because everyone around us happens to be an expert in flour.

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  • You can quote all the learning management, skills management, performance management and professional development plan statistics you want, but we all know that title misdirection thrives in large Fortune 500 companies. It's like a tapeworm in a Mexican restaurant: it is a target-rich environment. It isn't endemic to IT, but it seems to be especially pernicious in this critical field.

    You, Sir, Are No Architect

    You can quote all the learning management, skills management, performance management and professional development plan statistics you want, but we all know that title misdirection thrives in large Fortune 500 companies. It's like a tapeworm in a Mexican restaurant: it is a target-rich environment. It isn't endemic to IT, but it seems to be especially pernicious in this critical field.

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  • On the back of my comments regarding metrics, a natural question arises. Namely, provided you are able to identify the correct measurements to take in the course of assessing the success or failure of any particular program, what is there to be said about interpretation of those measurements?

    Avoiding Cost-Avoidance

    On the back of my comments regarding metrics, a natural question arises. Namely, provided you are able to identify the correct measurements to take in the course of assessing the success or failure of any particular program, what is there to be said about interpretation of those measurements?

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